Refund Policy

Avini’s Garden & Hotel, we strive to provide exceptional service and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds are issued for our services.

1. Cancellation and Refund Eligibility

• Refunds are applicable only for cancellations made within the stipulated time frame specified at the time of booking.
• Cancellations made beyond the allowed period will not be eligible for a refund.
• No refunds will be provided for last-minute cancellations or no-shows.

2. Refund Process

• To request a refund, customers must contact us via email at avinisgarden@gmail.com or call us at 08434591755.
• Refund requests must include booking details such as the reservation ID and date of booking.
• Upon approval, refunds will be processed within 7-10 business days via the original payment method.

3. Event Rescheduling

• If you need to reschedule an event, we will make every effort to accommodate your request based on availability.
• Any price difference due to a new booking date must be covered by the customer.
• Rescheduling requests must be made at least 7 days prior to the event.

4. Non-Refundable Services
The following services are non-refundable:

• Special discounts and promotional packages.
• Custom event arrangements and décor services.
• Any third-party service booked on your behalf.

5. Force Majeure
Avini’s Garden & Hotel is not responsible for cancellations due to unforeseen circumstances such as natural disasters, government regulations, or other emergencies. In such cases, refunds or rescheduling will be considered on a case-by-case basis.

6. Contact Information
For any refund-related queries, please contact us:

• Phone: 08434591755
• Email: info@avinisgardenhotel.com